FAQ

PRODUCTS

All of our products are made from high quality vegetable tanned calf leather from Italy. 

We use only vegetable tanned leather because this is the most environmentally friendly method of leather production, as only natural and organic substances are used in the production process. 

You can read more about this in the How Our Products Are Made section.

The products are handmade in our workshop in Riga, Latvia, by experienced leather craftsmen.

The brand has a strong connection with Milan, as that is where the idea of this brand was born and our head designer frequently visits this fashion capital to seek inspiration and new design ideas. Our leather and other materials are also mainly sourced from Italy.

Custom orders are possible, for example, variations on our existing designs, laser engraving etc. For more information send us an email to shop@helmilano.com, describing what you are looking for, and we will let you know if we can make that happen.

SIZING

Our sizing is different from usual clothing sizes and it may also differ from other leather brand sizes. Please always check our Size Chart, measure yourself and pick the size corresponding to your measurements.

If you have doubts about picking the right size just send us an email with your measurements to shop@helmilano.com and our customer service team will be happy to help you.

Custom sizes are possible, but it will depend on the exact measurements provided. 

Please send us an email with your request and measurements to shop@helmilano.com and we will let you know if we can make that happen.

ORDERS

You can make changes to your order, for example, a different size or color. If you want to remove or add an item, you will need to cancel the previous order and make a new order instead.

We kindly ask you to inform us about canceling your order within 24 hours after purchasing. This is due to the fact that all of our items are handmade and we usually start working on them as soon as possible after we receive the order.

All the orders are discreetly packed in either a plain white envelope for postal shipments or FedEx envelope for courier shipments.

SHIPPING

We ship anywhere in the world either by local post or by FedEx.

Postal shipping usually costs 8-12€ depending on your location, and FedEx courier shipping costs 25-38€ depending on your location. 

For more precise prices see our Shipping Chart. The exact amount will be calculated at the checkout.

Yes, we offer free courier shipping by FedEx on all orders over 300€.

All of our products are made to order and the production time is 3-6 business days. If we have the item in stock (for example, sample sale items) it will be shipped in 1-2 business days.

During Christmas, New Year's and other holidays when the demand is higher, it might take a bit longer, however we will always keep you updated if there are any delays.

Delivery times vary depending on your location. Postal delivery usually takes 10-45 business days, FedEx courier delivery takes 3-9 business days. Please check our Shipping Chart for more precise delivery times.

Please keep in mind that carriers might experience delays due to Covid and increased demand, these are factors that are outside of our control. 

Yes, the customer will be responsible for paying duties and taxes, if they are applicable. We ship our items from the EU. For more information, please contact your local customs office.

RETURNS & EXCHANGES

Yes, we accept returns up to 30 days after the date you received your order. Items must be returned unused and undamaged, and in their original packaging. For more information visit our Return Policy page.

Yes, we accept exchanges up to 30 days after the date you received your order. Items must be returned unused and undamaged, and in their original packaging. For more information visit our Return Policy page.

OTHER QUESTIONS

If you have any other questions, please don't hesitate to contact us at shop@helmilano.com. Our customer service team will be happy to help!